Points of view
Working with Becketts we developed the idea of putting ourselves in the client’s shoes. The client’s point-of-view informed the whole website. That’s the idea behind the new imagery and showstopping “hero” video. The first-person perspective puts clients in the frame, so they may picture themselves living life, and making the most of it.
Becketts needed to cast a wide net to appeal to multiple audiences across generations and demographics. The ‘great wealth transfer’ is underway, and Becketts must service their existing client base and the next generation of investors. Because of the required ‘wide net’ we chose the first-person point-of-view. Putting the user into the video negates the need for the video to show a particular demographic or generation – the user infers this themselves.
The video was required to achieve three things. To arrest the eye – be showstopping. To show a diverse range of multigenerational activities. And to load quickly. Web users are notoriously fickle about slow web pages – speed was of the essence.
The page loading speed requirement restricted the length of the video. We settled on around 20 seconds which we then optimised for desktop and mobile devices. 20 seconds isn’t a long time, so we chose a dynamic, quick-cut style. We then curated a set of stock videos, which feature a range of activities. We love the end result, which is exciting and impactful.
This idea of client point-of-view imagery also informed the written word. This led to a change in the way Becketts talk about their services. Everything’s the same behind the scenes – they still provide the same award-winning client care and common-sense advice. But we simplified things to concentrate on the things that matter – clients, their aspirations and Becketts unique way of doing things. This means no jargon, no business-speak and a sharp focus on the future. Simplified because money is complicated.
Meet the team
We knew all along that the centrepiece of the website was to be the meet-the-team page. People respond to people. We know that it takes a high level of trust for a client to work with a financial planner. The introduction to the team is a vital first step in developing a relationship based on trust. What they have now is a fantastic and detailed team section, which is playful, warm and professional. It was also a great opportunity to showcase Becketts’ trendy new offices at Beckett House.
At PLOTT our goal is always to delight our clients. We work hard and never settle for something less than great. This was a project that involved the whole PLOTT team: design, video editing, programming, writing copy, and more. We’re very proud of the exciting, fresh and modern Becketts website. But what really makes us happy is how well the site has been received by Becketts, and the feedback from their clients.
